What to Expect at a Veterinary Appointment
Knowing what to expect at your first appointment will help you and your pet enjoy the experience.
Get Settled
Please arrive approximately 10 minutes early to fill out our New Patient Form. To save a bit of time, you can complete the New Patient Form online in advance.
Meet Your Veterinarian
A member of our team will go over your pet's history and discuss their problems with you. You're welcome to ask any questions, and we will devote time to answering them.
Examination, Diagnosis & Treatment
Once your pet has been assessed, we will provide you with a diagnosis and treatment options. Your veterinarian will work with you to determine a treatment plan for your pet.
Following your visit, we will prepare a report outlining our diagnosis, our discussion with you, and your pet's treatment plan. We will keep this information on file for reference.
Our Pet Care Philosophy
We are pleased to serve pet owners in Madison. We are committed to providing you and your pet with cutting-edge veterinary care and compassion.
We are passionate about preventive care, client education, and providing comprehensive emergency and rehabilitative care to Madison pets.
Pet Owner Resources
Click on one of the links below to view or access resources for pet owners.
Pet Registration Form | Provide us with the information we need about your pet.
New Client Form | Introduce yourself to us as a new client.
Other FAQs
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What types of payment options are available?
Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.
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Are there payment plans available for my pet's care?
We offer CareCredit and Scratchpay as financing options. They offer an easy application process that will give you results in minutes.
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When can I pick up and drop off my pet for boarding?
You can pick up and drop off your pet during our regular clinic hours.
- Monday:07:30 am - 05:30 pm
- Tuesday:07:30 am - 05:30 pm
- Wednesday:07:30 am - 05:30 pm
- Thursday:07:30 am - 05:30 pm
- Friday:07:30 am - 05:30 pm
- Saturday:08:00 am - 12:00 pm
- Sunday:Closed
We are open for boarding pickup on Sundays starting at 4:30 pm and ending based on client demand.
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Will I be provided with an estimate of costs?
We will provide a good-faith estimate of the cost of our services prior to treating your pet. However, unforeseen circumstances may arise that impact your final bill.
We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.
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Should I call ahead to book an appointment?
Yes, please call ahead to book an appointment to ensure we have room in our schedule to see your pet.
In the event that your pet needs emergency care during our regular business hours, please contact us right away.
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What is your appointment cancellation policy?
If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.
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What types of animals do you treat?
We take care of all small domestic pets; cats and dogs.
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Where can I purchase my pet's prescription and food?
You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.
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What are the fees associated with a work-in appointment?
Gluckstadt Animal Hospital is able to offer work-in veterinary appointments, pending doctor approval.
After calling and being approved for a work-in appointment, there will be an additional work-in fee applied in addition to the cost of your pet's appointment and care. This payment is due at the time of service.
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What are the fees associated with an emergency visit?
A deposit payment is required for all emergency examinations. Once the staff and doctors have examined your pet, an estimate for treatment will be given to you to determine a treatment plan.
If further hospitalization, diagnostics, or surgery are required, a deposit is required upfront, with payment in full due when your pet is discharged.
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Can you help with my pet insurance?
We’re happy to help you fill out pet insurance forms for your pet’s visit.
New Patients Welcome
Gluckstadt Animal Hospital is accepting new patients! Our experienced vets are passionate about the health of Madison companion animals. Get in touch today to book your pet's first appointment.
Contact
Hours
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Click to View
- Monday:07:30 am - 05:30 pm
- Tuesday:07:30 am - 05:30 pm
- Wednesday:07:30 am - 05:30 pm
- Thursday:07:30 am - 05:30 pm
- Friday:07:30 am - 05:30 pm
- Saturday:08:00 am - 12:00 pm
- Sunday:Closed
We are open for boarding pickup on Sundays starting at 4:30 pm and ending based on client demand.